WORKSHOP:

ASSERTIVE COMMUNICATION SKILLS

Assertiveness is all about being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill.  In all your interactions with other people, whether at home or at work, with employers, customers or colleagues, assertiveness can help you to express yourself in a clear, open and reasonable way, without undermining your own or others’ rights.

 

During this 1-day workshop, you will develop the skills and the confidence to assert your opinions and proposals in a way that is more easily accepted by the listener. If you lack the skills to stand up and make your voice heard this workshop will help you understand your own communication style and how it might impact others. It will provide communication and influencing tools to help present your case and will prepare you for challenges that may arise.

Objectives of this workshop:

On completion of this workshop, attendees will be more confident, assertive, and influential in communications.

 

 

 

 

Contact us today to find out how you can bring the Assertive Communication Skills Workshop to your community, or organization. We have included the standard workshop outline below. All training can be tailored to meet your specific needs. 

 

THIS 1-DAY WORKSHOP IS FOR:

Anyone who needs to communicate more effectively, whether internally or externally. This workshop is also valuable for those who are confident in asserting their opinions but would like to do it in a more effective, motivating way.

WHAT PARTICIPANTS WILL LEARN IN THIS 1-DAY WORKSHOP:

 

Day 1: Eight Hours

Communication Styles

  • How to communicate effectively with different styles

 

Rapport

  • Matching and mirroring body language

  • Understanding information processing preferences 

 

Influencing Upwards

  • Assessing the power individuals use to influence

  • How to structure recommendations to get support

 

Assertiveness

  • Identification of your natural preference

  • How to become more assertive

 

Questioning to Influence

  • Open questions

  • Precision questions

  • Spin questions

 

Persuasion Tools

  • The 5P model

 

Pre-empting and Overcoming Objections

  • Pre-empting objections

  • Removing defensiveness when overcoming objections

 

Managing Conflict

  • The main causes of conflict

  • Responding to open hostility

  • Responding to observed hostility

 

Reaching Agreement

  • Types of close – Assumptive, Alternate, Columbo

Kathy@Co-CreativeConsulting.com  |  Tel: 202-480-0715

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