ASSERTIVE COMMUNICATION SKILLS
Assertiveness is all about being able to express feelings, wishes, wants and desires appropriately and is an important personal and interpersonal skill. In all your interactions with other people, whether at home or at work, with employers, customers or colleagues, assertiveness can help you to express yourself in a clear, open and reasonable way, without undermining your own or others’ rights.
During this 1-day workshop, you will develop the skills and the confidence to assert your opinions and proposals in a way that is more easily accepted by the listener. If you lack the skills to stand up and make your voice heard this workshop will help you understand your own communication style and how it might impact others. It will provide communication and influencing tools to help present your case and will prepare you for challenges that may arise.
Objectives of this workshop:
On completion of this workshop, attendees will be more confident, assertive, and influential in communications.
Contact us today to find out how you can bring the Assertive Communication Skills Workshop to your community, or organization. We have included the standard workshop outline below. All training can be tailored to meet your specific needs.
THIS 1-DAY WORKSHOP IS FOR:
Anyone who needs to communicate more effectively, whether internally or externally. This workshop is also valuable for those who are confident in asserting their opinions but would like to do it in a more effective, motivating way.
WHAT PARTICIPANTS WILL LEARN IN THIS 1-DAY WORKSHOP:
Day 1: Eight Hours
How to communicate effectively with different styles
Matching and mirroring body language
Understanding information processing preferences
Assessing the power individuals use to influence
How to structure recommendations to get support
Identification of your natural preference
How to become more assertive
Questioning to Influence
The 5P model
Pre-empting and Overcoming Objections
Removing defensiveness when overcoming objections
The main causes of conflict
Responding to open hostility
Responding to observed hostility
Types of close – Assumptive, Alternate, Columbo
| Tel: 202-480-0715
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